Shipping policy

FLASH BEAUTY™

SHIPPING & DELIVERY POLICY

Last Updated: 2 October 2026

At Flash Beauty™, we aim to make your shopping experience as simple and reliable as possible. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered within South Africa.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping & Delivery Policy, subject always to your rights under applicable South African law.

1. DELIVERY TIME

Orders are generally delivered within 8–11 business days from the date the order has been processed and dispatched.

Business days are Monday to Friday and exclude South African public holidays.

The stated 8–11 business-day period is an estimated delivery timeframe and is not a guarantee of delivery on a specific calendar date, unless expressly agreed otherwise in writing.

Delivery times may vary depending on:

  • The delivery address;

  • The availability of the product;

  • Courier collection schedules;

  • Regional or remote delivery locations;

  • Public holidays;

  • Weather conditions;

  • Traffic and road conditions;

  • Operational disruptions;

  • Incorrect or incomplete delivery information;

  • Customer availability to receive the parcel;

  • Courier service interruptions; and

  • Circumstances outside Flash Beauty™'s reasonable control.

Where an unexpected delay occurs, Flash Beauty™ will make reasonable efforts to assist the customer and, where appropriate, provide available tracking information.

2. OUR COURIER

Flash Beauty™ uses Aramex Store-to-Door for deliveries.

Once an order has been dispatched to the courier, the parcel is transported and delivered by Aramex in accordance with the courier's applicable operating procedures and terms.

Aramex's Store-to-Door service operates on business days and states that delivery times can vary according to destination, with remote and regional areas potentially taking longer.

Customers may receive tracking information once their order has been handed to the courier.

3. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please ensure that the following information is correct:

  • Full name;

  • Street address;

  • Suburb;

  • City/town;

  • Province;

  • Postal code;

  • Contact telephone number; and

  • Any relevant delivery instructions.

Flash Beauty™ cannot be held responsible for delays, failed deliveries or additional delivery costs caused by an incorrect, incomplete or outdated delivery address supplied by the customer, to the extent permitted by law.

If an order is returned to Flash Beauty™ because the customer supplied incorrect or incomplete delivery information, additional delivery charges may apply before the order is resent.

4. COURIER DELIVERY ATTEMPTS

The customer is responsible for being reasonably available to receive the parcel or making appropriate arrangements to ensure that the parcel can be received.

If a delivery cannot be completed because nobody is available, the address is inaccessible, the address is incorrect, or the customer otherwise prevents delivery, the courier may make further delivery arrangements in accordance with its procedures.

Any additional costs resulting from customer-caused failed delivery attempts may be charged to the customer where legally permissible.

5. DELIVERY DELAYS

Flash Beauty™ works with third-party courier providers and cannot directly control the courier's transport network, drivers, routes or operational decisions.

Accordingly, Flash Beauty™ is not responsible for delays caused solely by events or circumstances outside Flash Beauty™'s reasonable control, including delays caused by the courier, severe weather, road closures, strikes, civil unrest, natural disasters, public emergencies, technical failures, transport disruptions or other force-majeure events.

However, nothing in this section excludes or limits any consumer right or remedy that cannot lawfully be excluded under South African law.

Where a delay occurs, Flash Beauty™ will make reasonable efforts to assist the customer in obtaining updated tracking or delivery information from the courier.

6. ESTIMATED DELIVERY TIMEFRAME

The advertised 8–11 business-day delivery timeframe is an estimated timeframe intended to give customers a reasonable indication of when they can expect their order.

The timeframe may be affected by circumstances outside Flash Beauty™'s reasonable control.

Customers should therefore avoid making arrangements that depend on the parcel arriving on a specific date unless Flash Beauty™ has expressly confirmed a guaranteed delivery date in writing.

7. REMOTE AND REGIONAL AREAS

Deliveries to remote, regional or otherwise less frequently serviced areas may take longer than deliveries to major metropolitan areas.

Additional delivery charges may also apply to certain remote or special delivery locations where imposed by the courier.

Where an additional charge is required because of the customer's delivery location, Flash Beauty™ will communicate the applicable charge where reasonably possible before the additional service is provided.

8. TRACKING

Where tracking is available, Flash Beauty™ will provide the customer with the applicable tracking information after dispatch.

Customers are encouraged to use the tracking information to monitor the progress of their delivery.

Tracking information is provided by the courier and may take some time to update after the parcel has been collected or scanned.

Flash Beauty™ cannot guarantee that courier tracking information will update immediately or continuously.

9. PARCELS MARKED AS DELIVERED

If the courier's tracking information states that a parcel has been delivered but the customer has not received it, the customer should contact Flash Beauty™ as soon as reasonably possible.

Flash Beauty™ may contact the courier to investigate the delivery status.

Customers may be asked to provide information reasonably necessary to assist with the investigation.

The outcome of a courier investigation will be considered together with the customer's statutory rights under applicable South African law.

10. DAMAGED PARCELS

If a parcel appears visibly damaged when delivered, customers should, where reasonably possible:

  1. Photograph the parcel before opening it;

  2. Photograph any visible damage to the packaging;

  3. Photograph the product and contents after opening; and

  4. Contact Flash Beauty™ as soon as reasonably possible.

Please retain the original packaging until the matter has been resolved.

Flash Beauty™ may require photographs, videos or other reasonable information to assist with investigating the matter with the courier.

Nothing in this section limits any statutory consumer rights relating to defective or damaged goods.

11. RISK DURING DELIVERY

Flash Beauty™ remains responsible for its obligations regarding delivery and the customer's statutory rights under applicable South African consumer-protection law.

The use of a third-party courier does not, by itself, remove or reduce any consumer protection that cannot legally be excluded.

Once the customer has accepted delivery, responsibility for loss or damage caused by the customer's subsequent misuse, negligence or handling may pass to the customer to the extent permitted by law.

12. LOST OR UNDELIVERED ORDERS

If an order appears to be lost or has not been delivered within a reasonable period, Flash Beauty™ may open an investigation with the courier.

Customers should contact Flash Beauty™ using the details provided below if their order has not arrived.

Flash Beauty™ will take reasonable steps to determine the location of the parcel and, where appropriate, arrange an appropriate remedy in accordance with applicable law.

13. COURIER DELAYS AND LIABILITY

Flash Beauty™ cannot guarantee that a third-party courier will always deliver within its estimated delivery timeframe.

To the maximum extent permitted by law, Flash Beauty™ will not be responsible for indirect or consequential losses arising solely from a courier delay, such as:

  • Loss of income;

  • Loss of business;

  • Missed appointments;

  • Missed events;

  • Travel costs;

  • Personal inconvenience; or

  • Other indirect losses.

However, Flash Beauty™ does not exclude liability or consumer remedies that South African law does not permit a supplier to exclude.

14. FORCE MAJEURE

Flash Beauty™ will not be responsible for failure or delay in performing its obligations to the extent that the failure or delay is caused by circumstances beyond its reasonable control.

Examples may include:

  • Natural disasters;

  • Floods;

  • Fires;

  • Severe weather;

  • Major road closures;

  • National emergencies;

  • Civil unrest;

  • Strikes or industrial action;

  • Government restrictions;

  • Major telecommunications or technology failures;

  • Widespread courier disruptions;

  • Acts of third parties; or

  • Other events that could not reasonably have been prevented or overcome.

Where reasonably possible, Flash Beauty™ will continue taking reasonable steps to fulfil affected orders once the circumstances have been resolved.

15. CUSTOMER CONTACT INFORMATION

Customers should ensure that their telephone number and email address are accurate so that Flash Beauty™ and/or the courier can contact them where necessary regarding delivery.

Flash Beauty™ cannot be responsible for communication failures resulting from incorrect contact details supplied by the customer.

16. DELIVERY TO THIRD PARTIES

Where a customer instructs Flash Beauty™ to deliver an order to another person or address, the customer remains responsible for ensuring that the recipient can receive the parcel.

Delivery to the address supplied during checkout may be treated as fulfilment of the delivery instruction, subject to applicable law.

17. ORDERS PLACED DURING PROMOTIONS

Orders placed during sales, promotions or periods of unusually high demand may experience longer processing or delivery times.

Where there is an expected delay that materially affects the advertised delivery timeframe, Flash Beauty™ will make reasonable efforts to communicate this to affected customers.

18. DELIVERY CHARGES

Any applicable delivery fee will be displayed during the checkout process before the customer completes the purchase.

Additional charges resulting from circumstances caused by the customer, such as an incorrect delivery address or repeated failed delivery attempts, may be charged separately where legally permissible.

19. COMBINING SHIPPING AND RETURN POLICIES

This Shipping & Delivery Policy should be read together with Flash Beauty™'s Return, Refund & Exchange Policy.

Nothing in this Shipping & Delivery Policy removes, limits or waives any consumer right provided by applicable South African legislation.

If any provision of this policy conflicts with a mandatory provision of South African law, the applicable legal provision will prevail to the extent of the conflict.

20. CONTACT US

For shipping or delivery enquiries, please contact:

Flash Beauty™ Customer Support

Email: flashbeautyza@gmail.com

Please include your:

  • Full name;

  • Order number;

  • Delivery address; and

  • Tracking number, if available.

FLASH BEAUTY™

Cordless Style. Beautiful Results.