Refund policy
FLASH BEAUTY™
RETURN, REFUND & EXCHANGE POLICY
Last Updated: 2 October 2026
At Flash Beauty™, we want you to be happy with your purchase. This Return, Refund & Exchange Policy explains when products may be returned, exchanged or refunded and applies to purchases of our Flash Beauty™ Cordless Style Brush and related products purchased through our website.
This policy is intended to comply with applicable South African consumer-protection legislation, including the Consumer Protection Act 68 of 2008 ("CPA") and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").
Nothing in this policy is intended to limit, exclude or waive any right or protection that a consumer has under applicable South African law.
1. CHANGE-OF-MIND RETURNS
If you simply change your mind about your purchase, the product does not suit your personal preference, or you decide that you no longer want the product, a return is only available where required by applicable law or where Flash Beauty™ voluntarily offers a change-of-mind return.
Unless a statutory right applies, Flash Beauty™ is not required to accept a return merely because a customer has changed their mind.
Where we voluntarily accept a change-of-mind return, the following conditions may apply:
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The product must be unused and in its original condition.
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The product must not have been damaged, modified, tampered with or misused.
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All original accessories, manuals, cables, packaging and components supplied with the product should be returned.
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The product must be adequately packaged to prevent damage during return transportation.
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Flash Beauty™ may inspect the product before approving a voluntary return.
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Return shipping costs may be the customer's responsibility where the return is not required by law.
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A voluntary return may be refused where the product has been used, damaged, altered or is otherwise not in an acceptable condition for resale, subject always to the consumer's statutory rights.
Because the Cordless Style Brush is a personal-use hair-styling appliance, hygiene and health considerations may also be relevant when assessing voluntary returns of products that have been opened or used.
2. ONLINE COOLING-OFF RIGHT
Where a purchase qualifies for the statutory cooling-off right under section 44 of ECTA, a consumer may cancel the transaction without giving a reason and without penalty within 7 days after receiving the goods, subject to the requirements and exceptions provided by law.
Where this statutory right applies:
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The customer must notify Flash Beauty™ of the cancellation within the applicable statutory period.
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The product must be returned to Flash Beauty™.
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The customer may be responsible for the direct cost of returning the goods, as permitted by law.
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Where payment has already been made, Flash Beauty™ will process the applicable refund within the period prescribed by law.
This statutory cooling-off right is separate from our voluntary change-of-mind policy.
Nothing in this policy limits any statutory cancellation right available to a consumer.
3. DEFECTIVE, UNSAFE OR NON-CONFORMING PRODUCTS
Flash Beauty™ takes product quality seriously.
Under the Consumer Protection Act, consumers have rights in relation to goods that are defective, unsafe, not of acceptable quality, not reasonably suitable for their intended purpose, or otherwise fail to comply with the applicable requirements of the Act.
Where a product qualifies for protection under section 55 and section 56 of the CPA, a consumer may return the product within the applicable six-month statutory period.
Where section 56 applies, the consumer may, subject to the Act, direct the supplier to:
• repair the product;
• replace the product; or
• refund the price paid for the product.
Flash Beauty™ will not use this policy to remove or restrict a consumer's statutory rights.
4. WHAT IS NOT GENERALLY CONSIDERED A MANUFACTURING DEFECT
Subject to the consumer's rights under applicable law, a return or refund may not be available where the problem was caused by:
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Accidental damage.
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Misuse or abuse of the product.
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Failure to follow the supplied operating or safety instructions.
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Using the product for a purpose for which it was not designed.
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Attempting to repair, modify, disassemble or alter the product without authorisation.
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Damage caused by water or liquid where the product is not designed to be exposed to water.
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Damage caused by excessive heat or other external conditions outside the product's intended operating conditions.
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Damage caused by electrical surges or unsuitable power sources.
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Normal cosmetic wear and tear resulting from ordinary use.
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Damage caused after delivery through improper storage, handling or use.
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Damage resulting from use contrary to warnings or instructions supplied with the product.
These exclusions do not apply to the extent that applicable law provides the consumer with a non-excludable right or remedy.
5. PRODUCT DAMAGE CAUSED BY THE CUSTOMER
If a product is returned and inspection reasonably establishes that the alleged fault was caused by misuse, accidental damage, unauthorised modification, improper use or failure to follow the supplied instructions, Flash Beauty™ may decline a refund, replacement or repair to the extent permitted by law.
Where appropriate, Flash Beauty™ may provide the customer with information explaining the reason for the decision.
We may request photographs, videos or other information to assist with an initial assessment before requiring the product to be returned.
6. INCORRECT OR DAMAGED PRODUCTS RECEIVED
If you receive:
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the wrong product;
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a product with missing components;
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a product that was visibly damaged before or during delivery; or
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a product that does not correspond with what you ordered,
please contact us as soon as reasonably possible after receiving your order.
Please provide:
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Your order number;
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Your name and contact details;
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A description of the issue; and
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Clear photographs or video showing the product and packaging where appropriate.
We may request the product to be returned for inspection.
Where Flash Beauty™ is responsible for the error or damage, we will address the matter in accordance with your rights under applicable law.
7. RETURN AUTHORISATION
Please do not send a product back without first contacting Flash Beauty™.
A customer should first submit a return request using our designated customer-service contact method.
Once the request has been reviewed, Flash Beauty™ may provide return instructions and, where appropriate, a return authorisation or reference number.
Unauthorised returns may experience delays because we may not be able to identify the order or reason for the return immediately.
8. PRODUCT INSPECTION
Where a product is alleged to be defective, Flash Beauty™ may reasonably inspect or arrange for the product to be inspected before determining the appropriate remedy, where permitted by law.
The inspection may consider:
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The reported fault;
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The condition of the product;
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Signs of misuse or accidental damage;
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Whether the product was operated according to the supplied instructions;
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Whether the alleged problem is reproducible; and
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Whether the issue appears to be a manufacturing defect or another qualifying failure.
An inspection is not intended to remove or restrict any consumer right provided by law.
9. RETURN SHIPPING
Where the law requires Flash Beauty™ to bear the cost and risk of returning defective or qualifying goods, we will do so in accordance with the applicable legal requirements.
For voluntary returns that are not required by law, the customer may be responsible for return shipping costs.
Where a customer sends a product back without first obtaining return instructions, the customer may be responsible for ensuring that the product is adequately packaged and safely delivered to us, to the extent permitted by law.
10. CONDITION OF RETURNED PRODUCTS
Customers should return the product with all components originally supplied, where reasonably possible, including:
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Cordless Style Brush;
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Charging cable;
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Instruction material;
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Accessories;
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Packaging; and
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Any other components supplied with the order.
Missing accessories or components may be taken into account where legally permissible when dealing with a voluntary return or other matter where the law permits such consideration.
However, Flash Beauty™ will not use missing packaging or accessories to unlawfully deprive a consumer of a statutory remedy.
11. REFUNDS
Where a refund is legally due or has been approved under this policy, Flash Beauty™ will process the refund using the original payment method where reasonably possible, subject to the requirements of the relevant payment provider.
Refund processing times may vary depending on the payment method, bank or payment processor.
Flash Beauty™ is not responsible for delays caused solely by a customer's bank, payment provider or other third-party financial institution.
Where a specific statutory refund period applies, Flash Beauty™ will comply with that statutory period.
12. PROMOTIONAL ORDERS AND DISCOUNTED PRODUCTS
Products purchased during promotions, sales or using discount codes remain subject to all applicable statutory consumer rights.
A promotional price does not remove a consumer's statutory rights relating to defective, unsafe or non-conforming goods.
Where a voluntary return is permitted for a promotional purchase, the refund will generally be based on the actual amount paid by the customer for the returned product, subject to applicable law.
13. FREE GIFTS, BUNDLES AND PROMOTIONAL ITEMS
Where an order includes a free promotional item or forms part of a bundle, the return may need to include the relevant promotional item or bundle components where the applicable transaction is being reversed in full.
Where only part of a bundle is returned, any applicable refund will be calculated in accordance with the original transaction and applicable law.
Nothing in this section limits any statutory consumer right.
14. PRODUCTS DAMAGED AFTER DELIVERY
Flash Beauty™ is not responsible for damage caused to a product after delivery where that damage results from the customer's misuse, negligence, accident, unauthorised modification, failure to follow instructions or other conduct for which the supplier is not legally responsible.
This does not affect any consumer rights relating to defects or failures that existed at the time of delivery or otherwise fall within applicable statutory protection.
15. HEALTH, SAFETY AND HYGIENE
The Cordless Style Brush is intended to be used in accordance with the safety and operating instructions supplied with the product.
Customers must read and follow all supplied instructions and warnings before using the product.
A customer should stop using the product and contact Flash Beauty™ if the product appears unsafe, overheats abnormally, becomes damaged, emits an unusual smell or otherwise appears to malfunction in a manner that may create a safety risk.
Do not attempt to repair, open, modify or disassemble the product unless expressly authorised by the manufacturer.
16. NO UNLAWFUL EXCLUSION OF CONSUMER RIGHTS
Flash Beauty™ does not exclude, waive or limit any consumer right that cannot lawfully be excluded or limited under South African law.
If any provision of this policy conflicts with a mandatory provision of applicable South African legislation, the mandatory legal provision will prevail to the extent of the conflict.
The remaining provisions of this policy will continue to apply to the extent legally permissible.
17. FRAUDULENT OR ABUSIVE RETURN REQUESTS
Flash Beauty™ reserves the right, to the extent permitted by law, to investigate return requests where there are reasonable grounds to suspect fraud, abuse of the returns process, intentional damage, false claims or other improper conduct.
This does not affect legitimate consumer rights.
Where a return request is declined, Flash Beauty™ may provide the customer with the reason for the decision.
18. HOW TO REQUEST A RETURN
To request a return, please contact:
Flash Beauty™ Customer Support
Email: flashbeautyza@gmail.com
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Full name;
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Order number;
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Date of purchase;
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Date received;
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Reason for the return;
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Description of the problem; and
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Photographs or video where relevant.
Please retain your proof of purchase until your return matter has been resolved.
19. OUR COMMITMENT
Flash Beauty™ aims to deal with returns fairly, transparently and in accordance with applicable South African consumer-protection legislation.
We reserve the right to update this policy from time to time where reasonably necessary to reflect changes to our products, business processes or applicable legislation.
The version of the policy applicable to a transaction will be determined in accordance with applicable law.
Flash Beauty™
Cordless Style. Beautiful Results.